Frequently Asked Questions
Specific Product Questions
What are DD tinctures?
DR. DIOL CBD Tinctures have been expertly crafted from only two or three ingredients. Our tinctures retain the plant’s original terpenes and phytocannabinoids to deliver a broad spectrum formula. All of our tinctures are non-psychoactive and have 0.0% THC.
What is the suggested use for a tincture?
Fill 1 mL product in dropper and put contents under tongue. Hold for 15 seconds and swallow. The longer you can hold, the better it will absorb. Take 1 or 2 mL dropper daily.
How much CBD is in a full dropper of the 500 mg tincture?
Approximately 16 mg CBD per 1 mL.
How much CBD is in a full dropper of the 1000 mg tincture?
Approximately 33 mg CBD per 1 mL.
How much CBD is in a full dropper of the 1500 mg tincture?
Approximately 50 mg CBD per 1 mL.
What are the ingredients in the tinctures?
CBD from Imperial Oil broad spectrum hemp extract, Medium-Chain Triglyceride (MCT) oil (coconut), and organic peppermint flavor (only for peppermint tinctures).
What is the DD Soothing Lotion?
Dr. Diol High Purity CBD Lotion is soothing, rich, luxurious and designed to be readily absorbed the the skin Dr. Diol’s moisturizing lotion has been crafted in a high strength formula.
What is the DD Relieving Muscle Gel?
Dr. Diol CBD Muscle Gel is specially formulated to deliver extra high purity CBD right where you need it most. Our lab-verified formula is designed for fast absorption without an oily mess and delivers a reliable dose of CBD every time. Apply after exercise or activity as needed.
What is the DD Rapid Cooling Gel?
Dr. Diol CBD Cooling Gel is specially formulated to deliver an icy-cold high purity CBD blast right where you need it most. Rub onto the skin and feel a cooling sensation. With an exclusive blend of essential oils, hydrating aloe, and high strength cannabidiol you’ll enjoy the benefits of CBD while keeping skin happy and hydrated. Ideal after a long day or for bodies of any age.
What is the suggested use for topicals?
Clean area of skin first. Generously massage using a gentle circular motion thoroughly absorbed. Apply as needed daily. Do not apply to broken skin.
How much CBD is in the topical products?
Approximately 200 mg CBD per bottle or 6 mg CBD per mL.
What are the ingredients in the Soothing Lotion?
Water, organic coconut oil, emulsifying wax, stearic acid, phenoxyethanol, xanthan gum, sodium bicarbonate, carbomer, tetrasodium glutamate diacetate, Cannabidiol (CBD) oil.
What are the ingredients in the Relieving Muscle Gel?
Aqua isopropyl alcohol, menthol, carbomer, triethanolamine, camphor ethylhexylglycerin, ilex paraguariensis, melaleuca alternifolia essential oil (tea tree oil), tocopherol acetate, organic aloe vera, organic arnica, phenoxyethanol, Cannabidiol (CBD) oil.
What are the ingredients in the Rapid Cooling Gel?
Water, alcohol, daikon radish oil, witch hazel distillate, menthol, carbomer, glycerin, triethanolamine, olive oil, arnica flower in fusion, aloe vera powder, pine scotch essential oil, spearmint essential oil, lemongrass essential oil, eucalyptus essential oil, peppermint essential oil, white camphor essential oil, neem extract, ivy gourd extract, eggplant extract, aloe extract, tulsi extract, basil extract, turmeric root extract, seaweed, tetrasodium glutamate diacetate, phenoxyethanol, Cannabidiol (CBD) oil.
What are DD Soft Gels?
Dr. Diol CBD Soft gels have been expertly crafted from only three ingredients. Most importantly, Dr. Diol Soft gels will be the best tasting CBD Soft gels you've ever had. All of our products are non-psychoactive and have 0.0% THC.
What is the suggested use for the soft gels?
Take 1 or 2 soft gels daily.
How much CBD is in the 300 mg soft gels?
10 mg per soft gel.
How much CBD is in the 750 mg soft gels?
25 mg per soft gel.
What are the ingredients for the soft gels?
CBD from Imperial Oil broad spectrum hemp extract, tapioca, and Medium-Chain Triglyceride (MCT) oil (coconut).
What are DD gummies?
Dr. Diol gummies will be the best tasting CBD gummies you've ever had. All of our gummies are non-psychoactive and have 0.0% THC.
What is the suggested use for the gummies?
Take 1 or 2 gummies daily
How much CBD is in the 300 mg gummies?
10 mg per gummy.
How much CBD is in the 750 mg gummies?
25 mg per gummy.
What are the ingredients in the gummies?
CBD from Imperial Oil broad spectrum hemp extract, glucose syrup, cane sugar, pectin, water, citric acid, natural preservatives, natural flavors, natural colors, coconut MCT, carnauba wax.
What flavor gummies do you provide?
Strawberry and orange flavors currently.
General Product Questions
Is there THC in DR. DIOL products?
All DD products are non-psychoactive and have 0.0% THC. In fact, we guarantee 100X less THC than leading competitors.
Are DD products lab tested?
DR. DIOL’s products are lab-tested for purity and potency to ensure proper, consistent dosage.
Are DD products vegan?
Yes, and non-GMO. Our tinctures, and soft gels are also gluten, and sugar free!
What size are your tinctures?
30 mL or 30 full droppers (1 fl oz).
Do you provide third party testing results?
Yes! You can request the Certificate of Analysis for any of our DD products.
Do you sell other Cannabinoid products?
Not currently at this time. We are, however, always looking at products to innovate.
Do you sell any water based CBD products?
Not at this time.
What are the benefits of taking the edible products opposed to the tinctures, since tinctures are absorbed quicker into the bloodstream?
Both of our edible products have an exact measured dose, so you can easier track how much you take.
Why do you have soft gels AND gummies?
Our soft gels allow for a virtually tasteless way to consume CBD, while some people would rather chew a gummy instead of swallowing a capsule.
Are your products regulated by the FDA?
The FDA has not evaluated these products for safety or efficacy. These products are not intended to diagnose, treat, cure, or prevent any disease.
How do I know the batch number of my product?
Please refer to the bottom of the product packaging for lot number. You can email our customer service for CofA's of the products.
What is THC-Free?
Kazmira's claim of THC-Free is at levels unmatched by other CBD manufacturers. While other companies are claiming THC-Free with respect to a legal definiton of THC content (<0.3% by weight), our claim is a more scientific one. We are comfortable claiming ZERO THC because third-party tests are not able to detect ANY THC in our products.
Does DR. DIOL contain any contaminants?
NO! Our products are also free of pesticides, heavy metals, waxes, and other undesirable plant matter.
Order Related Questions
When will my package arrive?
We pride ourselves on getting your package sent out the day of purchase, within reasonable business hours. From there, it depends on our carrier partners, you should receive your product within 5 business days. We send you a confirmation email with tracking once your order has left our warehouse.
What is your return/exchange policy?
All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of our products, simply return the unused portion of the product (package must still have majority of the product remaining). If we receive a returned product within 30 days, we will issue a full refund. Please let us know if you would rather exchange for a different product instead of a refund.
I realized I messed up my order but I’ve already submitted my purchase, now what?
Please immediately email Whitelabel@kazmira-lllc.com explaining the reason for cancellation and we will cancel your order for you and provide a refund. If your product has already shipped, we will need to go through the return/exchange process.
Where do you ship from?
Watkins, Colorado, USA.
Do you ship internationally?
Unfortunately, not at this time.
How much is shipping?
Shipping is FREE if you spend $50, otherwise standard flat fee of $4.99.
Other General Questions
What are the benefits of CBD?
CBD helps to alleviate pain and inflammation as well as stress and anxiety. CBD can also help with sleep issues and has been used for nausea, among many other potential health benefits.
Who manufactures your DD products and where are they manufactured?
Our products are made from hemp to final product in Watkins, CO at Kazmira! (our parent company)
Why are your prices so low?
We cut out all the costs of the middle men and manufacture our products to send straight to you. We send the same premium quality products but at a lower price than our competitors.
I’m a business, looking for a CBD supplier to put CBD in my products, can you do that?
No, DD is only a retail supplier. Please contact our parent company Kazmira, at email@example.com, and they can better help to assist you with this question.
What if I hate the current CBD products I’m taking?
If you were unsatisfied with the taste or THC content in the other CBD products, send them to us and we'll send you a comparable Dr. Diol product free of charge. We just request that you cover shipping. There is no limit to how many products you send, as long as it's not a Brand that purchases Kazmira's private label products.
Do you donate any proceeds?
5% of all proceeds are routed to a consortium of Industrial Hemp farmers co-op. It’s the right thing to do and it’s our way of showing gratitude for the Industrial Hemp community.
What are the benefits of creating a DR. DIOL account?
Once you've registered a DD account, you will have the ability to see your saved addresses and cards and update them if needed. You also have the ability to see your current and previous orders. Creating an account allows for faster checkout and now earns you Rewards Points through our CBD Club!
How much CBD do I need to take?
Everyone reacts to CBD differently and it really depends what you take CBD for. CBD is best taken daily and can be taken multiple times a day. A good starting dose is anywhere from 10 to 25 mg. Up your dosage if required. There are no psychoactive effects with CBD so don’t worry about taking too large of a dose.
How long does it take to feel the effects of CBD?
The quickest form of absorption, aside from inhaling, is through your salivary glands. Our tinctures are absorbed the fastest into your blood stream. The edibles (soft gels and gummies) can take longer to feel the effects due to them being processed through the stomach. All of our topical products are hardly absorbed into the blood stream due to them being applied externally, but they do allow for specific spot management.
What’s the best way to take CBD?
The most beneficial ways of taking CBD, especially to help with pain/inflammation, is by taking it both internally and externally.
I’m pregnant, can I use your products?
Please consult your doctor before using if pregnant, nursing, or have any other medical concerns.
I’m on other medications, can I take your products too?
Please consult your doctor before taking CBD along with other prescriptions drugs.
Don't see the answer you're looking for?
Contact Customer Care or email Whitelabel@kazmira-llc.com.
What is the DR. DIOL CBD Club?
Our Rewards Program! Just simply create an account and you'll earn points for every dollar spent. $10 = 1 point. Every 100 points earns you $1 off your next purchase.
What is DR. DIOL's Corner?
When you Subscribe to DR. DIOL's Corner you automatically get a 20% one-time discount code to use towards your purchase. You also receive a 5% discount code for all other future purchases and a FREE Topical product each month when you purchase at least once a month.
What does "We spend 99.7% of our time on the last .3%" mean?
Come July 1st 2021, although the THC compliance limit remains the same (< 0.3% THC by weight in the finished product), new guidelines require manufacturers will have to disclose in milligrams the total THC content per serving and total THC content per finished product package of CBD. This change will expose the unspoken and shocking reality that most CBD products on the market today contain surprisingly high milligrams of THC, some even higher than one Marijuana joint, leading to potential psychoactive effects in consumers.